Privacy Policy

Last updated: November 13, 2025

1. Introduction

Welcome to AiClau ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media analytics platform.

By using AiClau, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Account Information

When you create an account with AiClau, we collect:

  • Email address
  • Name
  • Password (encrypted)
  • Profile information

When you choose Continue with Google, we receive basic account identity data from Google, such as your Google account ID, name, email address, and profile image, to authenticate your account, prevent duplicate account conflicts, and secure account access.

2.2 Usage Data

We automatically collect certain information when you use our service:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of visits
  • Time spent on pages
  • Diagnostic data

3. Social Media Platform Integrations

AiClau integrates with YouTube, Instagram, and TikTok to provide you with analytics and insights. When you connect these accounts, we access specific data from each platform.

YouTube Data API v3

Data We Access:

  • Video Information: Title, description, thumbnail, publish date
  • Video Metrics: Views, likes, comments, favorites
  • Channel Information: Channel name, channel ID
  • Access Tokens: OAuth tokens to maintain connection

How We Use This Data:

  • Display your YouTube video analytics in your dashboard
  • Generate performance reports and insights
  • Provide content recommendations
  • Compare performance across videos

Data Storage:

  • We store OAuth access and refresh tokens securely in our database
  • Video metrics are fetched for in-product analytics views, and selected imported metrics may also be stored for historical reporting
  • Channel information is cached for performance but refreshed regularly
  • To provide historical analytics and trend reporting, we store selected imported metrics and related metadata in our database while your account is active or until deletion is requested.

Google User Data Sharing and Disclosure

Our application may access Google user data only after the user has granted permission through Google OAuth. The Google user data accessed by our application is used solely to provide the features requested by the user, such as connecting their Google account, retrieving authorized account or channel information, and generating analytics, dashboards, or reports inside the application.

For connected YouTube accounts, we request read-only YouTube Data API and YouTube Analytics API permissions to retrieve channel/video metadata and performance metrics needed for dashboards, analytics views, and reports requested by the user.

We do not sell Google user data.

We do not use Google user data for advertising.

We do not share, transfer, or disclose Google user data to third parties except in the following limited circumstances:

  1. Service providers and infrastructure providers: We may use trusted service providers, such as cloud hosting, database, authentication, analytics, or security providers, only as necessary to operate, secure, and maintain the application. These providers process data on our behalf and are not allowed to use Google user data for their own purposes.
  2. Legal or security reasons: We may disclose information if required to comply with applicable law, regulation, legal process, or enforceable governmental request, or to protect the rights, safety, and security of our users, our application, or the public.
  3. With the user's direction or consent: We may share or display Google user data when the user explicitly chooses to use a feature that requires it, such as generating, exporting, or sharing a report.

We may process Google user data through service providers that support hosting/runtime infrastructure, managed databases/storage, authentication/session services, security monitoring/logging, email delivery, and AI processing used to generate user-requested insights. These providers process data only on our behalf under contractual restrictions.

We do not use Google user data for advertising purposes. We do not use Google user data to train generalized AI or machine learning models unless this is explicitly disclosed and separately permitted by the user.

Google user data may be used to generate user-requested analytics summaries and insights within the product. We do not use Google user data to train generalized AI/ML models.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Instagram Graph API

Data We Access:

  • Media Information: Caption, media type (photo/video/carousel), thumbnail, timestamp
  • Media Metrics: Likes, comments, reach, impressions, saves, engagement rate
  • Account Information: Username, account name, profile picture, follower count
  • Access Tokens: OAuth tokens to maintain connection

How We Use This Data:

  • Display your Instagram post analytics in your dashboard
  • Generate engagement reports
  • Track content performance over time
  • Provide insights on best-performing content types

Data Storage:

  • We store OAuth access tokens securely in our database
  • Business account ID is cached for API calls
  • Media metrics are fetched in real-time and not permanently stored
  • Account information is refreshed on each session

Note: Instagram Business accounts required for full analytics access. Personal accounts have limited metrics availability.

TikTok Business API v2

Data We Access:

  • Video Information: Title, description, cover image, duration, dimensions
  • Video Metrics: Views, likes, comments, shares, engagement rate
  • User Information: Display name, username, avatar, follower count, video count
  • Video List: Your recent videos for batch analysis
  • Access Tokens: OAuth tokens to maintain connection

How We Use This Data:

  • Display your TikTok video analytics in your dashboard
  • Generate performance reports and trend analysis
  • Compare performance across videos and platforms
  • Provide content optimization recommendations
  • Track viral content patterns

Data Storage:

  • We store OAuth access and refresh tokens securely in our database
  • Video metrics are fetched in real-time and displayed but not permanently stored
  • User profile information is cached for performance
  • Tokens are automatically refreshed before expiry (24-hour lifespan)

Note: TikTok Business account required. Access to video insights depends on your TikTok account type and permissions.

4. How We Use Your Information

We use the collected information for various purposes:

  • To provide, maintain, and improve our services
  • To notify you about changes to our services
  • To provide customer support
  • To gather analysis or valuable information to improve our service
  • To monitor the usage of our service
  • To detect, prevent, and address technical issues
  • To provide analytics, insights, and recommendations based on your social media data

5. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption: All OAuth tokens are encrypted in our database
  • Secure Transmission: All data is transmitted over HTTPS
  • Access Controls: Limited access to user data within our team
  • Token Management: Automatic token refresh and expiry handling
  • Regular Audits: Security assessments and updates

6. Data Retention

We retain your personal data only for as long as necessary:

  • Account Data: Retained while your account is active
  • OAuth Tokens: Stored until you disconnect the platform or delete your account
  • Analytics Data: Selected imported metrics and related metadata may be retained for historical analytics and trend reporting
  • Historical Analytics Data: Selected imported metrics and related metadata may be retained to support historical analytics and trend reporting while your account is active or until deletion is requested
  • Usage Logs: Retained for 90 days for debugging and analysis

7. Your Rights and Choices

You have the following rights regarding your data:

7.1 Access and Portability

You can access your account data at any time through your dashboard.

7.2 Disconnect Social Media Accounts

You can disconnect any social media platform at any time through Settings → Integrations. This will:

  • Revoke AiClau's access to your social media data
  • Delete stored OAuth tokens from our database
  • Stop all data fetching from that platform

Disconnecting an integration in-app stops our ongoing access and processing and removes local token usability. You can also revoke the app directly in your Google account permissions.

7.3 Account Deletion

You can delete your AiClau account at any time. This will permanently delete:

  • Your account information
  • All OAuth tokens
  • Your briefs, campaigns, and reports
  • All associated data

7.4 Data Deletion Request

To request complete data deletion, email us at: [email protected]

Users can request deletion via in-app account deletion where available or by contacting [email protected]. Upon deletion request completion, associated Google-linked data is deleted from our systems according to our retention process.

8. Third-Party Services

AiClau integrates with third-party services. Your use of these platforms is subject to their own privacy policies:

9. Children's Privacy

AiClau does not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Website: https://aiclau.com

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